Workplace Injury Triage Protocol

Comprehensive decision tree with specialized slip, trip & fall pathways, escalation procedures, and reporting timelines.

Slip, Trip & Fall — Quick Reference

Type of FallSymptomsSend ToTransportCan Wait for Personal Driver?
The “Hard” FallHit head, “saw stars,” or brief black-outER — Concussion ProtocolCall 911 if red flags; otherwise designated driver in company vehicleNO — Concussion symptoms can escalate rapidly. Transport immediately.
The “Twist”Ankle or knee popped; immediate swellingOccupational ClinicDesignated driver in company vehicle — lower limb impairs pedal useYES — If ice is applied and employee is stable, may wait up to 30 min for a personal driver.
The “Catch”Caught themselves; shoulder or wrist hurtsOccupational ClinicCompany vehicle with escort; self-transport if injury does not impair drivingYES — Stable upper-body injury. May wait for personal driver if preferred.
The “Skid”Minor carpet burn or bruiseOn-Site First AidN/A — treated on-siteN/A
The “Back Strain”Back feels tight or pulledClinic (if pain >2 hrs)Designated driver in company vehicle — back pain impairs braking and turningYES — If pain is stable and not worsening, may wait up to 30 min for personal driver.

General Workplace Injuries — Quick Reference

Injury TypeSymptomsSend ToTransportCan Wait for Personal Driver?
Severe LacerationDeep/gaping wound; uncontrolled bleedingER / Call 911Call 911 — EMS requiredNO — Active bleeding emergency. Do not delay.
Chemical SplashEyes or skin exposed to chemicalsER (after 15-min flush)Call 911 for severe; designated driver after flushNO — Time-sensitive decontamination. Transport immediately after flush.
Head Injury w/ Red FlagsLOC, vomiting, confusion, unequal pupilsCall 911Call 911 — EMS onlyNO — Neurological emergency. Every minute counts.
Suspected FractureDeformity, cannot bear weightERCall 911 for severe; designated driver in company vehicleNO — Requires immediate immobilization and imaging. Do not delay.
Moderate WoundBleeding controlled; may need stitchesOccupational ClinicDesignated driver in company vehicle — possible light-headednessMAYBE — Only if bleeding is fully controlled with dressing. Max 20 min wait. If bleeding restarts, transport immediately.
Point TendernessLocalized sharp pain on a boneClinic (X-ray)Designated driver if lower limb; escort if upper bodyYES — Stable condition. Ice applied. May wait up to 30 min for personal driver.
Foreign Body (eye/ear)Debris that won’t flush outOccupational ClinicDesignated driver in company vehicle — impaired visionMAYBE — If eye is not in acute pain and can be kept closed. Max 20 min wait.
Repetitive StrainWrist, elbow, or shoulder painClinic (same day)Self-transport permitted; escort if dominant hand affectedYES — Not urgent. Employee may finish shift and go, or wait for personal driver.
Minor Cut / ScrapeSmall wound, minimal bleedingOn-Site First AidN/A — treated on-siteN/A

Heat-Related Illness — Quick Reference

ConditionSymptomsSend ToTransportCan Wait for Personal Driver?
Heat StrokeTemp >104°F, confusion, slurred speech, loss of consciousness, hot/dry skin, seizureCall 911Call 911 — EMS only. Begin active cooling immediately while waiting.NO — Life-threatening emergency. Every minute of delay worsens brain damage risk.
Heat ExhaustionHeavy sweating, cold/clammy skin, nausea, vomiting, dizziness, headache, weakness, fast/weak pulseER or Clinic (urgent)Designated driver in company vehicle — impaired cognition and dizziness make driving unsafeNO — Can progress to heat stroke quickly. Transport within 15 min. Cool actively while waiting.
Heat SyncopeFainting or near-fainting after standing or exertion in heat; brief episodeOccupational ClinicDesignated driver in company vehicle — risk of repeat fainting episodeMAYBE — If fully recovered after 15 min of rest, fluids, and cooling. Max 20 min wait. If repeat episode, transport immediately.
Heat CrampsPainful muscle spasms in legs, arms, or abdomen during/after exertion in heatOn-Site First AidN/A — treated on-site; send to clinic if cramps persist >1 hourN/A — Monitor on-site. If escalation needed, personal driver is acceptable.
Heat RashRed clusters of small blisters on skin, usually neck, chest, groin, or elbow creasesOn-Site First AidN/A — treated on-siteN/A

Cold-Related Illness — Quick Reference

ConditionSymptomsSend ToTransportCan Wait for Personal Driver?
Severe HypothermiaTemp <90°F, confusion, slurred speech, drowsiness, loss of consciousness, slow/weak pulse, shallow breathingCall 911Call 911 — EMS only. Handle gently; do NOT rub or massage. Warm passively with blankets.NO — Life-threatening. Risk of cardiac arrest with rough handling. EMS required.
Mild/Moderate HypothermiaShivering, fumbling hands, slurred speech, stumbling, cool skin, confusion beginsERDesignated driver in company vehicle — impaired cognition and coordination. Warm vehicle, blankets.NO — Can deteriorate rapidly. Begin warming immediately and transport within 15 min.
Severe FrostbiteWhite/grayish-yellow skin, hard/waxy feel, numbness; affects deep tissue of fingers, toes, nose, earsERDesignated driver in company vehicle — do NOT let employee drive (numbness in extremities). Do NOT rub or walk on frostbitten feet.NO — Tissue damage worsens with time. Transport to ER immediately. Do NOT rewarm if risk of refreezing.
Superficial Frostbite (Frostnip)Red skin that turns white/pale, tingling or numbness, skin still soft underneathOccupational ClinicCompany vehicle with escort; self-transport if hands/feet not affected and employee feels ableYES — If rewarming is started and skin color returns. May wait up to 30 min. If numbness persists or worsens, transport immediately.
Trench Foot (Immersion Foot)Red, swollen, numb feet; tingling pain; blisters in severe cases; from prolonged wet/cold exposureOccupational ClinicDesignated driver in company vehicle — affected feet make pedal use unsafe. Remove wet socks/shoes, dry and elevate.YES — Stable if feet are dried and elevated. May wait up to 30 min for personal driver.
ChilblainsRed/purple patches on skin, itching, swelling, possible blistering on fingers, toes, earsOn-Site First AidN/A — treated on-site; send to clinic if blistering or symptoms persistN/A — Monitor on-site. If escalation needed, personal driver is acceptable.

Incident Escalation & Reporting Timeline

A safety incident includes: Injury, Near Miss, Vehicle Accident, or Personal Medical Event. Adapt timelines to your organization’s policies.

Immediate — At the Scene

1. Immediate Response

  • Provide first aid or call EMS if life-threatening.
  • Secure the scene and remove hazards.
  • Notify your Site Supervisor or on-duty Security.
Within 10 Minutes

2. Verbal Escalation

  • Site Supervisor notifies Safety Manager and Site Leadership (by phone).
  • Safety Manager notifies EHS, HR, and relevant management via your organization’s communication channel.
  • Share the 5 basics: WHO, WHAT, WHEN, WHERE, WHY (if known).
Within 1 Hour

3. Information Collection

  • Take written witness statements and injured party statement before they leave.
  • Document site conditions (photos, environment, lighting).
  • Note the task being performed and injuries sustained.
  • Gather vehicle info if applicable.
  • Submit a hazard observation report if a hazard is identified.
Within 24 Hours

4. Written Report

  • Complete your organization’s Incident Report Form with Root Cause Analysis.
  • Complete a Safety Incident Report per your organization’s format.
  • Distribute to: HR, Safety Manager, Site Leadership, and EHS.
Within 72 Hours

5. Wrap-Up

  • Coordinate a wrap-up meeting with key stakeholders (EHS, Management, HR).
  • Assign corrective actions with owners and due dates.
If Medical Attention Required

6. Workers’ Compensation

  • Notify HR immediately for workers’ comp processing.
  • Ensure the injured employee receives required claim forms.
  • Route to approved Occupational Clinic.
  • Document medical facility information and treatment provided.
  • Submit all workers’ comp paperwork within 24 hours.
  • HR coordinates follow-up with employee and insurance provider.
Slip, Trip & Fall

The “Wait and See” Danger

Adrenaline is a liar. After a fall, an employee might say “I’m fine, just embarrassed!” only to wake up the next morning unable to move their neck or back.

Supervisor Rule: If an employee has a significant fall, even if they claim they are fine, mandate “Light Duty Only” for the remainder of the shift and a mandatory follow-up call 4 hours later to check for delayed swelling or stiffness.
Chemical & Exposure

The 15-Minute Flush Rule

For any chemical splash to eyes or skin, begin flushing with water immediately and continue for a full 15 minutes before transport. Have someone retrieve the Safety Data Sheet (SDS) while flushing is in progress.

Documentation

The 5 Basics — Every Time

Within 10 minutes, verbally communicate: WHO was involved, WHAT happened, WHEN it happened, WHERE it happened, and WHY (if known). This becomes the foundation for your written report.

Witnesses

Get Statements Before They Leave

Memory degrades fast. Collect written witness statements and the injured party’s own account within the first hour — before they leave the site. This is critical for workers’ comp and root cause analysis.

Prevention

Root Cause Follow-Up

Every incident is a near-miss for something worse. Within 24 hours, conduct a root-cause review. Was there a spill? Loose mat? Poor lighting? A shortcut? Fix the hazard before the next shift. Submit a hazard observation report for any identified hazards.

Disclaimer: This tool is a general guide and does not replace professional medical judgment. When in doubt, always err on the side of higher-level care. Follow your organization’s emergency action plan and OSHA requirements. Document every incident.